Shipping Info

Important shipping info for March 2020!

Due to the COVID-19 situation time in transit may and most likely will be affected worldwide until further notice. Airmail will have its challenges due to lost connections and delays in processing, so it is highly unlikely that our usual estimates will remain accurate. 

At this time there is no air traffic to Iran so unfortunately we can't ship products there. 

Thank you for your patience and understanding under these exceptional conditions.

Read this before making a purchase!

When buying from Heikala Shop there are two different shipping options to choose from: DHL and standard Economy mail via the Finnish national postal service Posti.

DHL is a quick and reliable way to get your package. All of our packages sent via DHL will include tracking, and transit times should be around 3-7 business days worldwide.

Please note that DHL does not deliver to PO boxes. DHL is not available to all countries and addresses, and as for all non-EU shipments, additional fees for customs clearance may apply. DHL is not available for domestic (Finnish) orders.

The Standard Shipping option provided by Posti is a cheap, slow way to get your order. These shipments will have no tracking numbers or other trackable identification of any kind, so they cannot be tracked. The estimated transit times for these packages vary based on destination, with domestic (Finnish) orders taking 1-3 business days to arrive, European orders 7-16 business days, and orders to the rest of the world taking anything from 2 to 12 weeks. Please allow at least 30 business days before inquiring after a lost package.

The Standard Shipping option is carried as regular letter mail by each country's national postal service. Don't hesitate to contact us if the mail carrier in your area has a habit of bending envelopes, as we'd be more than happy to take additional precautions, such as adding an extra piece of cardboard with print orders and writing instructions in languages other than English on the package.

All items are shipped from Oulu, Finland. Orders are processed as soon as possible, but please note that during the busiest periods (e.g. around the holiday season) it may take up to 10 days for us to get to your order. Thank you for your patience and understanding!

Shipping cost is calculated at checkout based on the size and weight of your order, so the best way to find out the shipping cost for a specific item is to add it to your cart and proceed to checkout.

Customs clearance & service fees

Orders shipped outside the European Union may be subject to import tax.

Heikala Shop is not liable for customs clearance & service fees as determined by the mail carrier or the destination country's customs officials, and those fees are not a basis for a refund, as they aren't something we're able to control or reliably predict. By making an order the buyer acknowledges the possibility of additional fees upon import and agrees that those fees will be the responsibility of the buyer.

Please note that DHL's service fees for customs clearance vary wildly, and in some cases may surpass the value of the order. We've found this to be the case especially in Brazil, so please make an informed decision when choosing your shipping method. Some of these fees can be avoided by handling customs clearance yourself, if that is possible in your country – contact your local DHL representative or customs official if you're unsure.

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